Terms & Conditions
Welcome to MKRigs - Custom Gaming PCs.
We sell our products to you subject to the conditions set out in this page.
Please make sure you read and agree to these terms before placing your order.
Table of Contents
1. Definitions
1.1 Buyer: The customer/company, who purchased the goods from us the “seller” and also to whom the goods are invoiced to.
1.2 Seller: MK Rigs Limited trading as MK Rigs – Custom Gaming PCs.
1.3 Terms and Conditions: This document that outlines the contract between the “seller” and the “buyer”, which is agreed to at point of sale.
1.4 Contract: The contract between the “buyer” and “seller” which these terms and conditions relate to.
1.5 Goods: The product that you agreed to purchase, as given in the order confirmation.
1.6 Price: The price given on the order confirmation and also in the invoice as agreed by the “buyer”. This price includes VAT at the current rate.
1.7 Order Confirmation: The document given from the “seller” to the “buyer” to show what products and services are included for the given price which includes VAT at the current rate.
1.8 Hardware: The physical attributes of the product supplied by the “seller”
1.9 Software: The programs that require installation by the “buyer” and also require registered licences for this software to operate.
1.10 Estimated Delivery Time: The date on which the “seller” expects the product to be built, tested and ready for dispatch to the “buyer”
1.11 Delivery date: The date on which the “seller” informs the “buyer” when our chosen courier service will deliver the purchased item to the “buyer”.
1.12 Working Day: The working day is classed as any day between Monday to Friday, 9am to 5:30pm, excluding bank holidays and known public holidays.
1.13 RMA Number: Return Merchandise Authorisation number, obtained by a representative of the “seller” in case of goods returning.
1.14 Collect and Return: The “seller” organises a date to collect goods from the “buyer” at the “seller’s” expense. This can only be between 9am Monday to 5pm Friday.
1.15 User Damage: User damage is any damaged parts internal or external not reported within 24 hours of the initial delivery. User damage then becomes the responsibility of the “buyer”.
1.16 EOL (End of Life): Parts that are no longer available or manufactured as new.
1.17 Data Protection Laws: The General Data Protection Regulation (EU) 2016/679 (GDPR) and the Data Protection Act 2018.
2. Structure of Contract
2.1 These Terms of Sale applies to all goods supplied by MKRigs – Custom Gaming PCs, the “seller”.
2.2 This contact does not apply to anyone who has not received an order confirmation from the “seller”, acknowledging the order which was placed. Not until this order confirmation has been sent to the “buyer”, the “seller” and the “buyer” are in a legally binding contract.
2.3 The “seller” reserves the right to change the terms given in this contract for any future sales.
2.4 The “buyer” has the right to cancel this contract as detailed in section 7 of this contract.
3. Data Protection
3.1 The information given to the “seller” via the secure online payment service, and for the purposes of a purchase or potential purchase will be kept secure and handled in compliance with Data Protection Laws and processed only for the reasons set out in our Privacy Policy.
4. Descriptions, Promotions and Pricing.
4.1 The price that needs to be paid by the “buyer” will be notified prior to you ordering the system.
4.2 All final prices shown are inclusive of VAT at the current rate.
4.3 If the goods are not available, or not in stock at time of ordering, the “seller” will inform you and a decision will be made to either change the goods for an equivalent model or a refund for the price of the goods will be given.
4.4 The description and price of goods is given at the time you place the order. When you place the order, you agree to pay this price given.
4.5 Once the “goods” have been shipped, the “price” is final and no discounts can be added.
4.6 All product promotions such as giveaways, free hardware, free software, vouchers, game codes etc are entirely subject to availability. The “seller” reserves the right to amend or terminate any promotions at any time without notice.
4.7 The “seller” will always seek to fulfil and honour all active promotions but cannot be held liable by the “buyer” where promotions expire, discontinue, are terminated or become unavailable for any reason.
4.8 Where promotions become unavailable prior to orders being shipped the “seller” cannot be held liable or responsible. Where possible the “seller” will offer an alternative promotion should they be available and applicable but cannot be held liable where an alternative is not available.
4.9 Promotions have a nominal cash value of £0.01 inclusive VAT at the current rate.
5. Payment
5.1 Payment should be made by the following means: Credit card, debit card, PayPal goods and services, bank transfer.
5.2 A non-refundable deposit can be paid to reserve goods. The amount of the deposit can be agreed with the “seller”. Any outstanding balance will have to be paid in full prior to the goods being dispatched. Failure to pay the outstanding balance will result in the deposit being lost.
6. Delivery of the goods.
6.1 The goods as listed in the order confirmation document shall be delivered to the original address given on the order form, and this address only.
6.2 The “seller” reserves the right to choose which courier is deemed most appropriate to deliver the goods.
6.3 The goods become property of the “buyer” once delivered to the given address by our courier service. The risk of loss and damage then is transferred to the “buyer”.
6.4 We will make every effort to honour an order within 10 WORKING days from the order being placed. If outside influence (i.e. Stock issues, Compatibility issues, General testing issues) arise and we can not meet this timescale, you shall be contacted to discuss further options such as different parts, or cancellation of the order.
6.5 When you sign for the goods on delivery, you are accepting them as they are delivered. It is your responsibility to sign for them as damaged (if the goods are physically damaged) or unchecked (if you can’t check them first) before the courier service leaves the premises. It is normal practice when receiving goods to sign for them as damaged if any signs of mishandling is evident. By agreeing to these terms and conditions the “buyer” agrees that the liability of the damage is relieved from the courier and placed on the “buyer” as soon as the delivery sheet is signed. Any resulting repair due to damage that was not signed for as “DAMAGED/UNCHECKED”, the “buyer” must pay for the damaged parts IF required, as the courier insurance is void. If damage is concealed and not immediately visible, the buyer must notify us within 24 hours to initiate an insurance claim with the courier.
6.6 We can accept local collections of our goods if a time for collection has been agreed on. Please make sure you have valid identification with you (which states the invoice address and also your name) as you will be asked to provide this. You will also be required to sign and date our paperwork to prove you have collected your goods.
6.7 If you have items missing or receive incorrect items, you must inform the “seller” by email (sales@mkrigs.co.uk) within 24hrs of receiving them.
6.8 In the event of failed deliveries, incorrect addresses, or missed courier pickups, the buyer will be responsible for covering any incurred shipping costs. We are not liable for any loss of items resulting from an incorrect address provided by the buyer.
7. Your right of Cancellation.
7.1 Where the “buyer” is purchasing as a consumer they have the right to cancel from the point of placing the order up to within 24 hours from the time the order is placed. Cancellation requests should be communicated in writing by email and contain all order information.
7.2 Where the “seller” accepts an order cancellation request, due to the custom nature of the products being purchased, the “seller” reserves the right to charge a cancellation fee equal to 15% of the cost of the custom system being cancelled. A refund will be issued to the “buyer” within 14 calendar days to the original payment method unless otherwise agreed with the “seller”.
7.3 Due to the custom nature of the products being purchased, returns for unwanted items are not accepted.
7.4 Once the building process has commenced, due to the bespoke nature of the configuration, cancellation rights may be restricted under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013.
8. Warranty Claims.
8.1 Desktop PCs are covered under warranty by the “seller” for 3 years, commencing on the date the “buyer” received the PC. This warranty is limited to 1 year for parts, and 3 years for labour. This warranty applies to all approved MKRigs desktop PC systems purchased directly from MKRigs – Custom Gaming PCs.
8.2 All hardware parts built into a Desktop PC system by the “seller” are covered for 1 year commencing on the date the “buyer” received the PC. Where any warranty labels or anti-tamper labels have been removed from products, or tampered with, this will void all warranty claims for that product.
8.3 All repair labour costs are covered by the “seller” for 3 years commencing on the date the “buyer” received their system. Any costs for replacement parts and/or shipping as required for any repairs, outside the first year of this warranty, are not covered. This includes costs incurred for non-repair where any costs for replacement parts are rejected by the customer.
8.4 All parts extracted as faulty from a repaired PC belong to the “seller”.
8.5 The “seller” reserves the right, during warranty repairs and/or replacements, to use new and reconditioned components. The “seller” also reserves the right, where the original components are unavailable or deemed unsuitable, to use alternative or equivalent products. These products may not be of the same brand as the original components.
8.6 When returning all, or part, of an order, the “buyer” has a duty of care to ensure all returned items are securely packaged when returning to the “seller”. This includes when the “seller” arranges courier collection on behalf of the “buyer”. It is strongly recommended the “buyer” uses the original packaging materials. Where the original packaging is unavailable, the “seller” may be able to provide replacement packing materials for a cost. If products are found to be packed inadequately, the “buyer” will need to pay for any repairs or replacements as required. Neither the “seller” nor the courier service will not be held responsible for any damage to returned product caused by poor or inadequate packing. Where products are returned damaged, incomplete, or in any condition reasonably deemed unsuitable by the “buyer”, the “buyer” reserves the right to make appropriate deductions to refund amounts, not exceeding the sum of the direct costs to replace/recover products.
8.7 We DO NOT offer software support of any kind. If you send a product back that has a software fault, you will be charged £50 for us to recover the system back to factory settings. You will also be charged to cover shipping costs incurred.
8.8 The “seller” can not be held responsible for loss of data, or need to remind you about backing up your data. Your data is your responsibility and you should take all necessary precautions to reinstate if a loss occurs.
8.9 If the “buyer” instructs a 3rd party organisation or individual to perform repairs on the PC, then the warranty on the product could be VOID (to the discretion of the “seller”). The “seller” can not under any circumstances pay for 3rd party organisations or individuals to do any work on the product, even after it has already been completed. If you have any problems with the product, you need to inform us by e-mail (sales@mkrigs.co.uk).
8.10 The “seller” is not responsible or liable for any time spent by the “buyer” in setting up the “goods” or any time trouble shooting for problems with the “goods”. This includes any time taken waiting for delivery or collection of the “goods”.
8.11 If you return a product in its entirety or just partly, then it must have a valid RMA number on the package which is given to you by a representative. Any packages without a valid RMA number or no RMA documentation at all will be rejected. The “buyer” will not be able to claim back any costs on postage if a package is rejected.
8.12 Under the terms of warranty, the “buyer” is not allowed, unless agreed with the “seller”, to install 3rd party parts on the system and/or perform any sort of overclocking. Any modification to the original system will void the warranty. The “seller” has no legal obligation and will not support you with installing or configuring the 3rd party components or software. The “seller” has measures in place to be able to prove that parts have been moved or damaged by the “buyer”.
8.13 Where the “buyer” has the original packaging available to use in the return of all or part of their order the “seller” will collect any goods being returned, under warranty, by the “buyer” for free within 6 calendar months from the date the “buyer” receives their order. This applies to UK mainland addresses only and applies only where the “buyer” has the original packaging. Where the original packaging is unavailable, or where this grace period for free collection has elapsed, liability for any shipping costs passes to the “buyer”. The “seller” can, at their discretion (for orders within UK Mainland only), offer a refund of up to £17 including VAT to cover shipping costs incurred by the customer when returning product to the “seller”. This is dependent upon receipt of ‘proof of purchase’ for the shipping costs and does not apply to any costs incurred for packaging materials.
8.14 The “seller” will try to turn around any repair/replacement parts within a reasonable timeframe from the date receiving. In some “EOL” cases, a part may need to be sent back to the original manufacturer or supplier for replacement as the “seller” cannot find a suitable replacement. This is unfortunately un-avoidable because the parts are no longer manufactured.
8.15 Any fair “wear and tear” claims are not valid under this warranty. New products will need to be purchased if faults have arisen due to wear and tear.
8.16 Any damage to the products (such as scratched or cracked PC case) should be reported to the “seller” within 24hrs of receiving the goods, and have valid photo evidence showing this. If damage is not reported within this timeframe, the “buyer” must pay for a replacement part, or accept it as it is. This is classed as “user damage”.
8.17 Any packages shipped back under the warranty period that have sustained damage, the “buyer” will be notified with an explanation of why the “seller” believes this has happened. The “seller” will also provide photo evidence for use in insurance claims.
8.18 When a product’s entirety or parts are replaced under warranty, the warranty term is not extended under any circumstance.
8.19 Accidental damage, misuse, problems with electrical power, servicing by 3rd parties, acts of god and usage not in accordance to product specifications (i.e. the “buyer” overclocking the system) shall not be covered under this warranty. This is classed as “user damage”.
8.20 The “seller” will try their upmost to fix an issue back for warranty repair using information provided by the “buyer” previous to the RMA request. If no issue is found within 5 working days of stress testing, the PC will be sent back and a charge of £50 will be required as a No Fault Fee. You will also be charged to cover shipping costs incurred.
8.21 Warranty claims require a valid invoice or proof of purchase. Serial numbers and warranty seals must remain intact.
9. Our responsibility for loss or damage suffered by you.
9.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
9.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.
9.3 We do not sell or supply products for business or commercial purposes under these Terms unless a separate business agreement is signed. Business users must contact us separately for business-specific terms and warranties.
9.4 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10. Miscellaneous.
10.1 All images on our website should be used as reference only, and do not represent the actual finalised build, colour or appearance. These will be agreed between “buyer” and “seller”.
10.2 Colours and styles may vary on our systems.
10.3 All website designs, layouts and image rights belong to the “seller” and/or the original manufacturer of the goods.
10.4 The FPS counter is a guide only and not representative of your final build.
11. Jurisdiction
These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the terms and conditions.
If you are unclear about any of this warranty statement, have questions about certain aspects of it or notice any loopholes then please do not hesitate to contact us to discuss.