Terms & Conditions
Welcome to MKRigs - Custom Gaming PCs.
We sell our products to you subject to the conditions set out in this page.
Please make sure you read and agree to these terms before placing your order.
Table of Contents
1. Definitions
1.1 Buyer: The customer/company, who purchased the goods from us the “seller” and also to whom the goods are invoiced to.
1.2 Seller: MK RIGS LIMITED trading as MK RIGS Gaming PCs.
1.3 Terms and Conditions: This document that outlines the contract between the “seller” and the “buyer”, which is agreed to at point of sale.
1.4 Contract: The contract between the “buyer” and “seller” which these terms and conditions relate to.
1.5 Goods: The product that you agreed to purchase, as given in the order confirmation.
1.6 Price: The price given on the order confirmation and also in the invoice as agreed by the “buyer”. This price includes VAT at the current rate.
1.7 Order Confirmation: The document given from the “seller” to the “buyer” to show what products and services are included for the given price which includes VAT at the current rate.
1.8 Hardware: The physical attributes of the product supplied by the “seller”
1.9 Software: The programs that require installation by the “buyer” and also require registered licences for this software to operate.
1.10 Estimated Delivery Time: The date on which the “seller” expects the product to be built, tested and ready for dispatch to the “buyer”
1.11 Delivery date: The date on which the “seller” informs the “buyer” when our chosen courier service will deliver the purchased item to the “buyer”.
1.12 Working Day: The working day is classed as any day between Monday to Friday, 9am to 6pm, excluding bank holidays and known public holidays.
1.13 RMA Number: Return Merchandise Authorisation number, obtained by the “seller” in case of goods returning.
1.14 Collect and Return: The “seller” organises a date to collect goods from the “buyer” at the “seller’s” expense. This can only be between 9am Monday to 6pm Friday.
1.15 User Damage: Damage to the Goods caused by the “buyer” or by circumstances arising after delivery, including but not limited to accidental damage, impact, misuse, improper handling, liquid or moisture ingress, excessive humidity or condensation, corrosion, improper storage, inadequate ventilation, electrical supply faults or surges, unauthorised modification or repair, incorrect installation or removal of components, or failure to carry out reasonable maintenance. User Damage does not include faults or damage caused by a defect that existed at the time of delivery or for which the “seller” is otherwise responsible under applicable law.
1.16 EOL (End of Life): Parts that are no longer available or manufactured as new.
1.17 Data Protection Laws:Â The General Data Protection Regulation (EU) 2016/679 (GDPR) and the Data Protection Act 2018.
2. Structure of Contract
2.1 These Terms of Sale apply to all goods supplied by MK RIGS LIMITED, the “seller”.
2.2 This contract does not apply to anyone who has not received an order confirmation from the “seller”, acknowledging the order which was placed. Not until this order confirmation has been sent to the “buyer”, the “seller” and the “buyer” are in a legally binding contract.
2.3 The “seller” reserves the right to change the terms given in this contract for any future sales.
2.4Â The “buyer” has the right to cancel this contract as detailed in section 7 of this contract.
3. Data Protection
3.1Â The information given to the “seller” via the secure online payment service, and for the purposes of a purchase or potential purchase will be kept secure and handled in compliance with Data Protection Laws and processed only for the reasons set out in our Privacy Policy.
4. Descriptions, Promotions and Pricing.
4.1 The price that needs to be paid by the “buyer” will be notified prior to you ordering the system.
4.2 All final prices shown are inclusive of VAT at the current rate.
4.3 Where a component is described or sold by specification rather than by a specific manufacturer or model, the “seller” may select the manufacturer and model supplied provided that the component meets or exceeds the advertised specification.
Where a specific manufacturer or model forms part of the agreed specification but becomes unavailable, discontinued or subject to significant supply issues before the order is completed, the “seller” may offer the “buyer” a suitable alternative of equivalent or better specification. Where the proposed substitution would materially alter the appearance, functionality or value of the Goods, the “seller” will obtain the “buyer’s” agreement before making the substitution.
Where no suitable alternative is available, the “seller” will contact the “buyer” to agree an appropriate resolution.
4.4 The description and price of goods is given at the time you place the order. When you place the order, you agree to pay this price given.
4.5 Once an order has been placed, the agreed price is final. Any discount, promotional code, price reduction or promotional offer introduced or made available after the order is placed cannot be applied retrospectively to that order.
4.6 All product promotions such as giveaways, free hardware, free software, vouchers, game codes etc are entirely subject to availability. The “seller” reserves the right to amend or terminate any promotions at any time without notice.
4.7 The “seller” will always seek to fulfil and honour all active promotions but cannot be held liable by the “buyer” where promotions expire, discontinue, are terminated or become unavailable for any reason.
4.8 Where promotions become unavailable prior to orders being shipped the “seller” cannot be held liable or responsible. Where possible the “seller” will offer an alternative promotion should they be available and applicable but cannot be held liable where an alternative is not available.
4.9 Promotions have a nominal cash value of £0.01 inclusive VAT at the current rate.
5. Payment
5.1 Payment must be made using one of the payment methods made available by the “seller” at the time of ordering. An order will not be processed until the required payment, or any agreed deposit, has been successfully received or authorised.
5.2 Where the “seller” agrees to accept a deposit to secure an order, specification or quoted price, the deposit will be treated as a commitment by the “buyer” to proceed with the order.
Where the “buyer” subsequently cancels or fails to complete the order in circumstances where no statutory right to cancel applies, the deposit is non-refundable to the extent reasonably necessary to compensate the “seller” for costs and losses arising from the “buyer’s” cancellation or failure to complete the order, including price commitments made by the “seller”, components purchased or reserved for the order, supplier charges, work undertaken and any resulting loss in value.
Nothing in this clause affects any statutory right the “buyer” may have to a refund.
6. Delivery of the goods.
6.1 The goods as listed in the order confirmation document shall be delivered to the original address given on the order form, and this address only.
6.2 The “seller” reserves the right to choose which courier is deemed most appropriate to deliver the goods.
6.3 Risk of loss or damage to the Goods remains with the “seller” until the Goods come into the physical possession of the “buyer”, or a person identified by the “buyer” to take possession of the Goods, except where otherwise provided by applicable law.
6.4 The “seller” will make every reasonable effort to build and dispatch an order within the estimated timeframe of 5–7 working days from the date the order is placed. Any build, dispatch or delivery date or timeframe provided by the “seller”, including dates displayed on the website, is an estimate unless expressly confirmed in writing as guaranteed.
Estimated timeframes may be affected by circumstances including component availability, supplier delays, compatibility issues, additional testing requirements, courier delays or other circumstances outside the “seller’s” reasonable control. Where a material delay occurs, the “seller” will contact the “buyer” as soon as reasonably practicable to provide an update and, where appropriate, discuss available options.
6.5 The “buyer” must inspect the Goods and their packaging promptly following delivery. Any visible transit damage must be reported to the “seller” within 24 hours of delivery and supported by clear photographs of the Goods, external packaging, internal packaging and the reported damage.
Where damage is reported after this period, the “seller” may require reasonable evidence that the damage was present at the time of delivery before accepting it as transit damage.
The “buyer” must retain all original packaging and protective materials where transit damage is reported and must not dispose of, alter or repair the affected Goods before the “seller” has had a reasonable opportunity to investigate.
6.6 We can accept local collections of our goods if a time for collection has been agreed on. Please make sure you have valid identification with you (which states the invoice address and also your name) as you will be asked to provide this. You will also be required to sign and date our paperwork to prove you have collected your goods.
6.7 The “buyer” should inspect the Goods promptly following delivery and report any missing or incorrect items to the “seller” within 24 hours of delivery. Where an issue is reported after this period, the “seller” may require reasonable evidence to establish that the Goods were incomplete or incorrect at the time of delivery.
6.8 We are not liable for any loss of items resulting from an incorrect address provided by the buyer.
6.9 The “seller” will arrange delivery of the Goods to the delivery address provided by the “buyer”. Where, after dispatch, the “buyer” instructs or authorises the courier to redirect the Goods, deliver them to a neighbour or other nominated person, or leave them in a safe place or other unattended location, the “buyer” accepts responsibility for the consequences of that instruction.
The “seller” will not be responsible for loss, theft or damage resulting from delivery being completed in accordance with delivery instructions subsequently provided directly by the “buyer” to the courier, except where liability cannot lawfully be excluded.
7. Your right of Cancellation.
7.1 Where the “buyer” is purchasing as a consumer, cancellation rights will apply in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, subject to any applicable exemptions for Goods made to the “buyer’s” specifications or clearly personalised. Any request to cancel an order must be communicated to the “seller” in writing by email and include sufficient information to identify the order.
7.2 Where the “buyer” requests cancellation of an order and no statutory right to cancel applies, the “seller” may deduct or recover any reasonable costs and losses directly incurred as a result of the cancellation. This may include the cost of non-returnable or specially ordered components, work already undertaken, supplier cancellation or restocking charges, and any reasonable loss arising from components that cannot be returned or resold at their original value. The “seller” will take reasonable steps to minimise such losses.
7.3 The statutory right to cancel a distance contract does not apply to Goods that are made to the “buyer’s” specifications or are clearly personalised. Where a PC is built to a specification selected or requested by the “buyer”, including a configuration of components selected by the “buyer” and assembled by the “seller” specifically to fulfil that order, the “buyer” will not have a right to cancel or return the Goods solely because they have changed their mind, where the Goods fall within this statutory exemption.
Nothing in this clause affects the “buyer’s” statutory rights where the Goods are faulty, not as described or otherwise do not conform to the contract.
7.4 For the purposes of clause 7.3, a PC will be considered made to the “buyer’s” specifications where it is assembled specifically for the “buyer” in accordance with a configuration selected, requested or agreed by the “buyer”, including the selection or alteration of components, specification, colour, cooling, storage, memory, lighting, cabling or other configuration options.
Where this exemption applies, the “buyer” does not have a right to cancel or return the Goods solely because they have changed their mind, whether or not assembly of the PC has been completed or the Goods have been dispatched.
8. Warranty Claims.
8.1 Desktop PCs supplied by the “seller” are covered by the MK RIGS LIMITED Warranty from the date the “buyer” receives the Goods. Unless otherwise stated at the time of purchase, the standard warranty includes two (2) years’ parts cover and five (5) years’ labour cover, subject to the terms and exclusions set out in this section.
Where the “buyer” purchases an extended warranty, the applicable parts and/or labour cover will be extended in accordance with the warranty option selected at the time of purchase.
The MK RIGS Limited Warranty is provided in addition to, and does not affect, the “buyer’s” statutory rights.
8.2 All hardware components supplied and installed as part of a Desktop PC system by the “seller” are covered against hardware faults for two (2) years commencing on the date the “buyer” receives the PC, subject to the exclusions and conditions set out in this warranty. Parts cover applies to the repair or replacement of hardware components that are determined by the “seller” to be faulty and covered under this warranty.
8.3 All labour costs associated with qualifying hardware repairs are covered by the “seller” for five (5) years commencing on the date the “buyer” receives the PC. After the applicable parts warranty has expired, but while labour cover remains in force, the “buyer” will be responsible for the cost of any replacement parts required to complete the repair, while the associated repair labour will remain covered by the “seller”.
8.4 Where a faulty component is replaced by the “seller” under warranty at no cost to the “buyer”, the removed faulty component will become the property of the “seller” and must not be retained by the “buyer”.
8.5 When carrying out a warranty repair or replacement, the “seller” reserves the right to use new or professionally reconditioned components. Where the original component is unavailable, discontinued or otherwise unsuitable, the “seller” may provide an alternative component of equivalent or better specification and functionality. The replacement component does not have to be of the same brand or model as the original component.
8.6 When returning all or part of an order, the “buyer” is responsible for ensuring that the Goods are securely and adequately packaged for transport, including where the “seller” arranges collection on behalf of the “buyer”. The “buyer” must follow any packaging instructions provided by the “seller” and, where applicable, correctly install any internal protective packaging or component supports supplied or specified by the “seller”.
The use of the original packaging and protective materials is strongly recommended. Where the original packaging is unavailable, the “seller” may be able to provide suitable replacement packaging at the “buyer’s” cost.
The “seller” will not be responsible for damage caused by inadequate or improper packaging by the “buyer”. Where additional damage occurs during return transit as a result of inadequate packaging or failure to follow the “seller’s” reasonable packaging instructions, the “buyer” may be responsible for the reasonable cost of repairing or replacing the resulting damage.
Where Goods are returned incomplete, the “seller” may make an appropriate deduction or charge reflecting the reasonable cost of replacing the missing items, where permitted by law.
8.7 Software faults are not covered under the hardware warranty. Where a PC is returned to the “seller” and, following diagnosis, the reported issue is determined to be caused solely by software, drivers, malware, customer-installed applications, operating system corruption or software configuration, and no qualifying hardware fault is identified, the “seller” may charge a diagnostic and system recovery fee of up to £100.00, together with any applicable shipping costs.
Where reasonably necessary to diagnose or resolve such an issue, the “seller” may restore or reinstall the operating system and return the PC to its factory software configuration.
8.8 The “buyer” is responsible for backing up all data before returning a PC or storage device to the “seller”. The “seller” cannot guarantee the preservation of data during diagnosis, repair or replacement and will not be responsible for data loss or corruption except where liability cannot lawfully be excluded.
The “buyer” should remove or securely back up any personal, confidential or important data before returning the Goods. Where reasonably necessary for diagnosis or repair, the “seller” may reset, format or replace storage devices, reinstall the operating system, or restore the PC to its factory software configuration.
8.9 The MK RIGS Limited Warranty is conditional upon the “buyer” allowing the “seller” a reasonable opportunity to inspect, diagnose and repair any reported fault. If the “buyer” instructs or permits a third party to repair, modify, dismantle or otherwise carry out work on the PC without the prior written authorisation of the “seller”, the “seller” reserves the right to void the MK RIGS Limited Warranty in respect of any component, system or fault affected by, or reasonably connected with, such work.
The “seller” will not reimburse or otherwise be responsible for any costs charged by a third party for inspection, diagnosis, repair or other work unless those costs have been expressly authorised in writing by the “seller” in advance.
Nothing in this clause affects any statutory rights the “buyer” may have.
8.10 The “seller” will not be responsible for, or provide compensation for, time spent by the “buyer” installing, setting up, diagnosing or troubleshooting the Goods, or for time spent awaiting or facilitating delivery, collection, repair or return of the Goods, except where liability cannot lawfully be excluded.
8.11 Before returning any Goods under warranty, the “buyer” must contact the “seller” and obtain a valid Return Merchandise Authorisation (RMA) number and follow any reasonable return instructions provided by the “seller”. The RMA number must be clearly included with the returned Goods.
Goods returned without prior authorisation or without sufficient information to identify the return may be refused or returned to the “buyer”. Where such a return results in additional shipping or handling costs, the “buyer” may be responsible for those reasonable costs.
8.12 The “buyer” must not modify, dismantle, overclock or alter the original hardware configuration of the PC, or install, remove or replace hardware components, without the prior agreement of the “seller” where doing so may affect warranty coverage.
Any fault or damage caused or contributed to by unauthorised modification, overclocking, installation, removal or replacement of components will not be covered by the MK RIGS Limited Warranty. The “seller” reserves the right to refuse warranty coverage for any component or system reasonably affected by such modification or intervention.
The “seller” is not responsible for providing support for the installation, configuration or operation of third-party hardware or software not supplied by the “seller”.
8.13 For the first six (6) months commencing on the date the “buyer” receives the PC, the “seller” will arrange collection and return of Goods accepted for a qualifying warranty claim at no cost to the “buyer”, for UK mainland addresses only.
The “buyer” is responsible for ensuring the Goods are adequately packaged in accordance with clause 8.6 and any reasonable packaging instructions provided by the “seller”. Where suitable packaging is unavailable, the “seller” may provide replacement packaging at the “buyer’s” cost.
After the first six (6) months, the “buyer” will be responsible for the costs of returning the Goods to the “seller” and for return delivery following the repair, except where the “seller” is legally required to bear those costs.
Where the “seller” arranges collection of Goods from the “buyer”, the “buyer” is responsible for ensuring that the Goods are correctly packaged and available for collection at the agreed address and on the agreed date.
Where a collection fails due to circumstances attributable to the “buyer”, including the Goods not being available, inadequate packaging or nobody being available to provide the Goods to the courier, the “seller” may charge the “buyer” any reasonable additional collection or courier costs incurred in arranging a further collection.
8.14 The “seller” will use reasonable efforts to complete warranty repairs within a reasonable timeframe. Repair times may vary depending on the nature of the fault, diagnostic requirements and the availability of replacement components.
Where a required component is discontinued, end-of-life (EOL), unavailable or must be returned to the manufacturer or supplier for repair or replacement, the repair may take longer to complete. Where reasonably possible, the “seller” may provide an alternative component in accordance with clause 8.5.
8.15 The MK RIGS Limited Warranty does not cover faults, deterioration or cosmetic changes resulting from fair wear and tear or the normal ageing and use of the Goods. Where a component requires replacement solely as a result of fair wear and tear, the cost of the replacement component will be the responsibility of the “buyer”.
8.16 Transit damage, including physical or cosmetic damage identified following delivery, must be reported and evidenced in accordance with clause 6.5. Damage caused by the “buyer” after delivery, or otherwise determined not to have occurred during transit or before delivery, is not covered by the MK RIGS Limited Warranty and may be treated as “User Damage”.
8.17 Where Goods returned to the “seller” are received with damage that was not previously reported or documented, the “seller” will notify the “buyer” and, where reasonably possible, provide photographic evidence of the condition of the Goods and packaging upon receipt.
Where the damage appears to have occurred during return transit, the “seller” will provide reasonable information and evidence available to assist with any applicable courier or insurance claim. Responsibility for such damage will be determined in accordance with clause 8.6 and the circumstances of the return.
8.18 Where a component or PC is repaired or replaced under the MK RIGS Limited Warranty, the original warranty period will continue to run from the date the original PC was received by the “buyer”. A repair or replacement does not restart or extend the original warranty period, except where otherwise required by law or expressly agreed in writing by the “seller”.
8.19 Where Goods are returned to the “seller” for investigation of a reported fault and, following reasonable diagnostic testing, the “seller” is unable to reproduce the reported fault or identify a fault covered by the MK RIGS Limited Warranty, the return may be classified as No Fault Found (NFF).
In such circumstances, the “seller” may charge the “buyer” a diagnostic fee of up to £100.00, together with any applicable collection and return shipping costs. The Goods may be retained until any outstanding diagnostic and shipping charges have been paid.
The “seller” may request reasonable information or evidence from the “buyer” to assist in reproducing an intermittent fault, including details of the circumstances in which the fault occurs, connected peripherals, software, settings, environmental conditions, photographs, videos or relevant diagnostic logs.
8.20 Warranty claims must be supported by sufficient proof of purchase to enable the “seller” to identify the original order and applicable warranty coverage. Product serial numbers, identification labels and other identifying markings must remain intact and must not be deliberately removed, altered or obscured.
Where the “seller” is unable to reasonably identify the Goods, verify their original specification or establish the applicable warranty coverage as a result of removed, altered or obscured identifying information, the “seller” may be unable to accept the claim under the MK RIGS Limited Warranty.
8.21 The MK RIGS Limited Warranty does not cover any fault, damage, deterioration or failure caused or contributed to by circumstances outside the control of the “seller”, including but not limited to:
a) accidental damage, impact, dropping, crushing, improper handling, misuse, abuse or neglect;
b) liquid ingress, spills, moisture, condensation, excessive humidity, corrosion or exposure to unsuitable environmental conditions;
c) excessive dust, dirt, smoke, vapour, grease, foreign objects, insects or other contamination;
d) inadequate ventilation, obstruction of airflow, excessive ambient temperatures or operation/storage outside the reasonable environmental requirements of the hardware;
e) electrical supply problems, power surges, voltage fluctuations, faulty sockets, extension leads or other external electrical equipment;
f) unauthorised dismantling, modification, repair, alteration or tampering with the PC or its components;
g) incorrect installation, removal or replacement of hardware components by the “buyer” or any third party;
h) overclocking, undervolting, modification of BIOS settings, firmware or other hardware settings outside those supplied or expressly approved by the “seller”;
i) third-party hardware, software, drivers, peripherals or accessories not supplied by the “seller”, where these cause or contribute to the reported fault;
j) malware, viruses, operating system corruption, customer-installed software or software configuration;
k) failure to carry out reasonable routine maintenance, including allowing excessive accumulation of dust or otherwise failing to maintain adequate cooling and ventilation;
l) use of the Goods contrary to the manufacturer’s specifications, instructions or their intended purpose;
m) fair wear and tear, normal ageing or cosmetic deterioration that does not constitute a hardware fault; and
n) events outside the reasonable control of the “seller”, including fire, flood or other external physical damage.
Where an excluded circumstance affects only a particular component or fault, the exclusion will apply to that component or fault and will not automatically invalidate unrelated warranty coverage.
The “seller” may require reasonable evidence and carry out reasonable diagnostic inspection to determine the cause of a reported fault before accepting a claim under the MK RIGS Limited Warranty.
8.22 Custom water-cooled systems require reasonable periodic inspection and maintenance. The “buyer” is responsible for monitoring the system for visible signs of leakage, abnormal coolant levels, contamination, deterioration or other conditions that may require attention and must contact the “seller” promptly if any such issue is identified.
The MK RIGS Limited Warranty does not cover damage caused or contributed to by improper maintenance, continued use following an identifiable leak or other water-cooling fault, unauthorised draining or refilling of the cooling system, use of unsuitable coolant or additives, or modification, dismantling or alteration of the water-cooling system by the “buyer” or a third party without the prior agreement of the “seller”.
Normal cosmetic changes associated with the use and ageing of water-cooling components, including reasonable coolant discolouration, staining or changes in the appearance of tubing, do not constitute a fault unless they materially affect the proper operation of the system.
Nothing in this clause excludes warranty coverage for a qualifying defect in a component supplied by the “seller” or for damage caused by defective workmanship for which the “seller” is responsible.
8.23 Where Goods are ready for return or collection following diagnosis, repair or other work, the “seller” will notify the “buyer” using the contact details provided by the “buyer”.
If the “buyer” fails to arrange collection, accept return delivery, pay any agreed outstanding charges or otherwise provide reasonable instructions within 30 days of notification, the “seller” may charge reasonable storage costs after giving the “buyer” reasonable notice of those charges.
Where Goods remain uncollected for an extended period despite reasonable attempts by the “seller” to contact the “buyer”, the “seller” may, after providing any notice required by applicable law, exercise its legal rights in relation to uncollected Goods, including recovering reasonable storage and other amounts lawfully due.
The “seller” will not treat uncollected Goods as abandoned or dispose of them except in accordance with applicable law.
8.24 Individual components may be covered by a manufacturer’s warranty that extends beyond the parts cover provided under the MK RIGS Limited Warranty. Any such manufacturer warranty is separate from the warranty provided by the “seller” and is subject to the manufacturer’s own terms, conditions and eligibility requirements.
After the “seller’s” applicable parts cover has expired, the “buyer” will be responsible for making any claim directly with the relevant manufacturer under any remaining manufacturer warranty.
8.25 Unless expressly stated otherwise at the time of purchase, peripherals, accessories and other standalone products supplied by the “seller” are not covered by the parts and labour periods applicable to Desktop PCs under clauses 8.1–8.3. Any applicable warranty period or manufacturer warranty for such products will be as stated at the time of purchase and subject to the applicable warranty terms. Nothing in this clause affects the “buyer’s” statutory rights.
9. Our responsibility for loss or damage suffered by you.
9.1 The “seller” is responsible to the “buyer” for foreseeable loss or damage caused by the “seller’s” breach of these Terms or failure to use reasonable care and skill. The “seller” will not be responsible for loss or damage that was not reasonably foreseeable at the time the contract was entered into. Loss or damage is foreseeable where it was an obvious consequence of the breach or where both the “seller” and the “buyer” knew, at the time the contract was entered into, that such loss or damage might occur.
9.2 Nothing in these Terms excludes or limits the “seller’s” liability where it would be unlawful to do so. This includes liability for death or personal injury caused by the “seller’s” negligence, fraud or fraudulent misrepresentation, defective products where liability cannot lawfully be excluded, or any breach of the “buyer’s” statutory rights in relation to the Goods, including the right to receive Goods that are as described, of satisfactory quality and fit for any particular purpose made known to the “seller”.
9.3 These Terms apply only to purchases made by consumers for wholly or mainly personal use. The “seller” does not supply Goods for business, commercial or resale purposes under these Terms. Any person or organisation wishing to purchase Goods wholly or mainly for business, commercial or resale purposes must contact the “seller” before placing an order and may be required to enter into separate business terms.
9.4 Where the Goods are used for any business, commercial or resale purpose, the “seller” will not be liable for any loss of profit, revenue, business, contracts, anticipated savings, goodwill, business opportunity, business interruption, loss or corruption of business data, or any other indirect or consequential business loss, except where such liability cannot lawfully be excluded.
10. Miscellaneous.
10.1 Product images displayed on the “seller’s” website are provided for illustrative purposes and are intended to represent the general appearance and configuration of the Goods. The final PC may differ in minor visual details as a result of component availability, manufacturer revisions or components supplied by specification rather than by a specific brand or model. Any such variation will not materially alter the specification, performance or principal appearance of the Goods ordered by the “buyer”.
10.2 Where the “buyer” selects or is expressly offered a specific primary colour or finish for the PC, the “seller” will supply the Goods accordingly. Minor variations in colour, shade, finish, RGB lighting, component styling or appearance may occur between individual components, manufacturers, production batches and the way colours appear in photographs or on different displays, and will not constitute a fault provided that the overall Goods materially conform to the description and specification ordered.
10.3 All content created by or on behalf of the “seller” for use on its website, including original text, photographs, graphics, branding and other original materials, remains the intellectual property of the “seller” unless otherwise stated. Third-party trademarks, product images, logos and other materials remain the property of their respective owners. No content owned by the “seller” may be reproduced, copied or used for commercial purposes without the “seller’s” prior written permission.
10.4 Any FPS, benchmark or performance figures displayed on the “seller’s” website are estimates provided for general guidance and comparison purposes only and do not constitute a guarantee of performance. Actual performance may vary depending on the final hardware configuration, game version and updates, drivers, operating system, resolution, graphics settings, background applications, temperatures, game optimisation and the use of technologies such as DLSS, FSR, XeSS or frame generation.
10.5 The “seller” reserves the right to suspend or refuse any order, return, refund or warranty claim where there are reasonable grounds to suspect fraud, deliberate misrepresentation or abuse, subject to the “buyer’s” statutory rights.
10.6 Any refund, discount, repair, replacement, reimbursement, collection, delivery contribution, warranty extension or other assistance provided by the “seller” beyond its legal or contractual obligations may be provided as a gesture of goodwill. Any such gesture does not constitute an admission of fault or liability and does not create an obligation for the “seller” to provide the same or similar assistance in any other case.
10.7 If any provision or part of a provision of these Terms is found to be unlawful, invalid or unenforceable, that provision or part will be treated as removed to the extent necessary, and the remaining provisions of these Terms will continue in full force and effect.
10.8 If the “seller” does not immediately exercise or enforce any right or remedy available under these Terms, this will not constitute a waiver of that right or remedy. Any waiver by the “seller” in a particular instance will not constitute a waiver in relation to any subsequent instance.
10.9 The “seller” will not be responsible for delays or failure to perform its obligations where caused by events outside its reasonable control. Such events may include severe weather, fire, flood, natural disasters, widespread power or communications failures, industrial action, transport disruption, government action, import or customs disruption, manufacturer recalls, supply-chain disruption or other comparable events beyond the “seller’s” reasonable control.
Where such an event materially affects an order, the “seller” will take reasonable steps to minimise the impact and will inform the “buyer” where reasonably practicable. Nothing in this clause affects any rights the “buyer” may have where performance of the contract becomes impossible or is delayed beyond a period permitted by applicable law.
10.10 The “seller” does not guarantee any specific internet speed, Wi-Fi performance, latency, network coverage or connection quality. Network performance may be affected by factors outside the “seller’s” control, including the “buyer’s” internet service provider, router or network equipment, network configuration, signal strength, interference, distance from the router and local network conditions.
This does not exclude warranty coverage where a network component supplied by the “seller” is found to have a qualifying hardware fault.
11. Jurisdiction
11.1 These Terms and any contract between the “seller” and the “buyer” are governed by English law.
11.2 If the “buyer” is a consumer, nothing in these Terms affects any mandatory rights the “buyer” may have under the laws applicable in the part of the United Kingdom in which they reside. Any dispute may be brought before the courts having jurisdiction under applicable law.
11.3 Where the “buyer” is not a consumer and separate business terms apply, jurisdiction will be determined in accordance with those terms.