Warranty Information

Every MK Rigs system is built with care, tested thoroughly, and backed by a warranty you can rely on.

What’s Covered

All MK RIGS Gaming PCs come with a 5-year warranty as standard:

2 years parts cover.
5 years labour cover.
6 months free collect & return for qualifying warranty repairs (UK mainland only)

This warranty applies to all systems purchased directly from MK RIGS.

How It Works

Your warranty begins the day your PC is delivered. If something goes wrong:

We’ll cover the labour for any qualifying repairs for 5 years.
We’ll also cover the cost of parts during the first 2 years.

After the first 2 years, if a part needs replacing, we’ll still handle the repair under your labour cover — you’ll just cover the cost of the replacement part itself. We’ll always discuss the options and any costs with you first.

Returns & Repairs

If your PC needs to come back to us:

We’ll provide instructions and return authorisation (RMA)
You’ll need to pack it securely – ideally in the original packaging.
If you don’t have the original packaging, we may be able to supply suitable replacement packaging at an additional cost.

What’s Not Covered

Accidental damage, misuse, improper handling, or general wear and tear
Damage caused by liquids, excessive humidity, condensation, corrosion, dust, inadequate ventilation, or unsuitable environmental conditions
Damage or faults caused by unauthorised modifications, overclocking, component changes, or third-party repairs
Software, driver, malware, operating system, or customer-installed software issues
Faults caused by third-party hardware, software, peripherals, or accessories not supplied by MK RIGS
Loss or corruption of data — we strongly recommend keeping regular backups

Keeping Your Warranty Valid

To help keep your warranty valid:

Keep your invoice or proof of purchase
Don’t remove, alter, or damage serial numbers or identification labels
Don’t modify, dismantle, or overclock your PC without our approval
Contact us before installing, removing, or replacing hardware if you’re unsure whether it could affect your warranty
Allow us the opportunity to diagnose and repair any fault before using a third-party repair service

If a problem occurs, simply email us at sales@mkrigs.co.uk and we’ll guide you through the next steps.

Need to Return Something?

Returns must include an RMA number provided by our team. Returns sent without prior authorisation or a valid RMA number may be refused or returned to you. We’ll always aim to diagnose and repair your system as quickly as possible.